At Travoskies, we understand that travel plans do not always go as expected. That is why we have made our cancellation process as simple and fair as possible. We believe in being upfront with our customers, so please take a moment to read through this policy before confirming any booking.
There are several easy ways to cancel a booking with Travoskies:
Log in to your Travoskies account and head to the "Manage Bookings" section on your dashboard. From there, you can cancel any eligible booking in just a few clicks.
Send your cancellation request to the Travoskies help team at the official contact email. Please include the following in your message:
Prefer to speak with someone directly? Call our customer assistance team at +1 (855) 831-0324 and we will walk you through the process.
Once your cancellation has been processed, you will receive a confirmation email from us. If you do not receive one within a reasonable time, please reach out to our help team.
Fees may or may not apply depending on the service provider involved, which could be an airline, hotel, or activity operator. The exact fee is determined by the type of booking, how far in advance you cancel, and the individual provider's terms.
Not every booking is eligible for a refund. Bookings made at promotional or discounted rates are often non-refundable. Where a refund does apply, it will be processed in line with the provider's policy.
Once a refund is approved, it will be credited back to your original payment method within 7 business days. Please note that your bank or payment provider may take a little additional time on their end.
If you only need to cancel a portion of your booking, such as one leg of a multi-city trip or a single add-on service, a partial refund may be available. The amount refunded will depend on the service provider's policy and the specific details of your booking.
If you miss a scheduled service without cancelling in advance, whether it is a flight, hotel check-in, or a booked activity, no refund will be issued. In some cases, the full booking amount may still be charged as per the provider's terms. To avoid this, always cancel ahead of time if your plans change.
Need to shift dates or swap a service rather than cancel entirely? Our customer assistance team is happy to help. Get in touch via email or by calling +1 (855) 831-0324.
Please keep in mind that booking modifications may result in:
Travoskies acts as an intermediary between you and the various service providers behind your bookings, including airlines, hotels, vacation packages, and activity operators. This means that cancellation terms, refund eligibility, and applicable fees are largely governed by those providers directly.
We strongly encourage you to review the specific terms and conditions of each provider before finalising any booking. Our team is always available to help you understand these terms if anything is unclear.
Have a question or need assistance with a cancellation? Our dedicated help team is available any time of the day or night.
Thank you for choosing Travoskies. We are committed to making every part of your travel experience, including the moments when plans change, as smooth and stress-free as possible.
+1 (855) 831-0324
