We want every trip you book through Travoskies to go exactly as planned. But when things don't, we want the refund process to feel just as easy as the booking did. Here's everything you need to know, written plainly and simply.

1. Is Your Booking Eligible for a Refund?

Whether you qualify for a refund depends on the type of booking you made and the rules set by the service provider involved, which could be an airline, a hotel, or a tour operator.

• Eligible Bookings: If the service provider's cancellation terms allow it, you're covered for a refund through us.
• Non-Eligible Bookings: Deals booked at discounted or promotional rates may not qualify for a full refund and may incur a cancellation charge. Always read the fine print before confirming your booking.

2. Steps to Cancel or Request a Refund

Requesting a refund is simple. Just follow these three steps:

Step 1: Contact Us Within 14 Days of Your Purchase

Reach out to our team using any of these options:

• Email: help@travoskies.com
• Phone: +1 (855) 831-0324 (we're available around the clock)
• Your personal Travoskies travel agent

Step 2: Tell Us What You Need

To process your request quickly, please share:

• Your order or booking reference number
• A brief reason for the cancellation or refund
• Any relevant helping documents, if needed

Step 3: We Handle the Rest

Once we have your details, we'll work with the service provider on your behalf. Your refund will only be issued after we receive their confirmation.

3. Refund Timeline, What to Expect

• Request Review: We look into every refund request and respond within 3 to 5 business days.
• Money Back to You: If approved, your refund will be returned to the original payment method within 7 to 10 business days.
• A Note on Bank Timelines: Occasionally, your bank or card provider may take a little longer on their end; this is outside our control, but we'll keep you informed.

4. Refund Amounts Based on Booking Type & Timing

How much you get back depends on when you cancel and what you booked:

Quick Tip: If you need to cancel, doing so within the first 24 hours gives you the best chance of a full refund, regardless of where your booking originated.

5. Partial Refunds, When You Get Some Back

There are cases where a partial refund is the right outcome rather than a full one. These include:

• Only one part of your booking had an issue, while the rest went smoothly
• You decided to switch to a lower-priced service option
• A returned item showed signs of use or wear

In these cases, we'll assess the situation fairly and refund the appropriate portion.

6. Prefer an Exchange Instead?

If a refund isn't the right fit, you may be able to exchange your booking for something of equal or similar value, subject to availability at the time. Get in touch with us at help@travoskies.com, and we'll find the best solution for you.

7. What We Can't Refund

Some situations fall outside what we're able to refund:

• Flash Sales & Promotional Bookings: These are often locked in as non-refundable once confirmed. The terms will always be clearly shown at the time of booking. Make sure to check before you pay.
• Third-Party Provider Rules: Certain airlines, event venues, and other partners have strict no-refund policies of their own. When that's the case, we're bound by their terms just as you are.

8. Still Have Questions? We're Here.

Don't hesitate to reach out! Our help team is ready to help you through every step.

• Email: help@travoskies.com
• Phone: +1 (855) 831-0324 (24/7, any day of the year)

At Travoskies, we believe that great travel experiences start with great trust. We're here to make sure that even when plans change, you never feel left on your own.